Privacy Policy
Effective: June 16, 2026
By accessing and booking services through this website, you agree to be bound by this privacy policy. If you do not agree, please do not use this site or book appointments.
Information We Collect
We collect personal information that you provide directly through our booking form, scheduling tool, and intake process. This includes your name, email address, and phone number. We also collect scheduling data such as your preferred appointment dates, times, and service selections through our embedded Calendly or Cal.com calendar. Payment information including card details is collected through Stripe checkout. We do not store full card data on our servers. Additionally, we collect health and skin-related information that you provide in our intake form, such as skin conditions, allergies, medications, and pregnancy status. Finally, we may collect technical data including your IP address, browser type, device information, and cookies through our website hosting provider Framer and any analytics tools we use.
How We Use Your Information
We use your personal information to process and confirm your bookings, deliver services customized to your skin needs and concerns, process payments through Stripe, send appointment reminders and confirmations, communicate with you about services or policy changes, maintain client records for licensing and regulatory compliance, and improve our website functionality and user experience. If you opt in, we may also send promotional communications about new services or special offers.
Legal Basis for Processing
We process your personal information based on contractual necessity to fulfill your booking and provide services, your consent for marketing communications which you may withdraw at any time, our legitimate interest in business operations fraud prevention and security, and legal obligation to comply with state cosmetology licensing and record-keeping requirements.
Information Sharing and Third Parties
We do not sell your personal information to anyone. We only share your data with trusted service providers that are necessary to operate our business. Stripe Inc processes your payment information. Calendly LLC or Cal.com Inc handles your appointment scheduling. Framer BV provides our website hosting and content management system. Each of these providers processes your data under their own privacy policies and security standards. We are not responsible for their practices. You can review their privacy policies at stripe.com/privacy, calendly.com/legal/privacy, and framer.com/legal/privacy respectively.
Data Storage and Security
Your booking and client data are stored and may be exported to local CSV files for our internal record-keeping. Health-related information that you provide is treated with heightened confidentiality. We implement reasonable administrative technical and physical safeguards to protect your data. However no internet transmission is completely secure. While we strive to protect your personal information we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state of residence you may have several rights regarding your personal information. You may request access to a copy of the personal information we hold about you. You may request correction of inaccurate or incomplete information. You may request deletion of your personal information subject to legal retention requirements. You may request to receive your data in a structured commonly used format. We do not sell your data but where applicable you may opt out of targeted advertising. We will not discriminate against you for exercising any of these privacy rights. To exercise your rights contact us at [your email]. We will respond within the timeframe required by applicable law typically forty-five days.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies for essential website functionality analytics and performance monitoring and user preference storage. You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under eighteen years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor please contact us immediately for deletion.
9. Data Retention
We retain personal information for as long as necessary to provide services and maintain client relationships comply with state licensing and tax record-keeping requirements and resolve disputes and enforce our agreements. Typically client records are retained for three to seven years after the last appointment depending on state requirements.
10. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted with a revised Last Updated date. Material changes will be notified via email where required by law.
11. Contact Us
If you have questions, contact us at hello@radiance.com

